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Terms & Conditions

Product Return / Refund / Cancellation Policies

Physical Product Return/Refund/Cancellation Policies 
You must contact your school for a refund authorization. If the school authorizes a refund, they will forward that authorization to our technical support department. The box the materials are returned in must be postmarked within 90 days of receipt of the order. Please return the materials, along with the packing slip and/or a copy of the original invoice to: 

RECampus Returns 
C/O LSC Communications
1433 Pleasant Valley Road 
Harrisonburg, VA 22801 

Refunds will be issued to the original payment method within 30-45 business days after the return is received and processed.

Web-based Courses and Classes
Web-based courses and classes are only eligible for a refund within 30 days of purchase, and only if the course or class has NOT been accessed. A $20 administrative fee will apply. Web-based courses and classes are not eligible for Reschedules or Transfers , as archives are available.

*All program policies are subject to the rules and/or requirements established by individual states. For more information about refund policies in specific states, please see the "State Policies" section below.

Please contact your school to confirm they do not have additional return or refund requirements.

Bob Hogue School of Real Estate School Policy for Online Courses:

Online self-paced courses may be accessed from any computer with an Internet connection. They will remain active for one year from the date of purchase.

Refunds are available for 30 days after the original purchase date. Online courses that have progressed beyond Unit 1 are not eligible for a refund.

Shipping Policy

All materials are shipped as promptly as possible based on product availability, usually within 1 business day after receipt of order and payment processing. Orders are shipped via UPS Standard Ground unless otherwise instructed. For an additional fee, we will ship materials by Next-Day or 2 nd Day service. Next-Day and 2nd Day order requests must be received by 1:00 pm Eastern time to be delivered the following business day. Delivery dates are subject to UPS delivery schedules.

Access Policy

Online access periods vary by product. Refer to your emails or online access display on the Site for your remaining access period.

Additional Policies

By visiting the REcampus site or submitting your personal information to us, you accept the terms described in the Privacy Policy. From time to time we may modify these rules. We will notify you of any significant change by posting a notice on our home page and information collection forms. Your continued use of the REcampus site after any modification indicates your agreement to the new terms.

Terms and Conditions are subject to change without notice. Please review periodically in this location.

For more information regarding administrative policies such as our complaint policy, please contact our offices at 888-213-5124.

State Policies

All program policies are subject to the rules and/or requirements established by individual states. For more information about refund policies in specific states, please see the state policies listed below.

Colorado Division of Private Occupational Schools
Refunds will be provided within 30 days of termination date provided the following conditions are satisfied. Termination date is the date the school receives written or verbal notice of a student's intention to terminate or cancel his/her enrollment, or the date on which the student violates the published attendance policy.

For all courses and programs, Kaplan will pay a full refund of all tuition and fees paid by a prospective student if: (1) a prospective student is not accepted by Kaplan; (2) for classroom courses and programs, within three days after initial payment a student notifies Kaplan of his or her intention to terminate the enrollment, provided that training has not started; (3) for correspondence courses and programs, within three days after initial payment a student notifies Kaplan of his or her intention to terminate the enrollment; or (4) Kaplan discontinues a course during the period of time within which a student could reasonably have completed the course as defined in the Standard of Progress above. Refunds called for by provision (4) shall not apply in the event that the school ceases operation.

For classroom courses and programs, Kaplan will pay a full refund of tuition and fees paid less a cancellation charge (not to exceed $150) of 20% of the tuition for the course(s) the student is terminating when terminated more than 3 days after the date of enrollment but before training has started. "Training" for correspondence courses and programs commences on the date of enrollment, so refund requests made more than 3 days after date of enrollment for correspondence courses are subject to the policy below.

For refund requests and terminations made more than 3 days after initial enrollment or after training has commenced, Kaplan will retain a cancellation charge of 20% of the tuition (but not to exceed $150.00) for all courses and then pay a refund based on the following policies. Note that this cancellation charge does not apply to the full refund conditions described above, or to refunds under the Veterans Refund Policy set forth separately below. The refund percentages described here shall be applied to full tuition and fees actually paid by the student after deducting the cancellation charge, and not to books. If a student discontinues training or is terminated by Kaplan, the following refund will be made to the student within 30 days of official determination of the termination date (the date on which Kaplan receives written or verbal notice of a student's intention to discontinue training, or the date on which the student violates the published attendance policy). Refunds will be calculated as follows:

A student terminating training... is entitled to a refund of...
Within first 10% of program 90% refund less cancellation charge
After 10% but within 25% of program 75% refund less cancellation charge
After 25% but within 50% of program 50% refund less cancellation charge
After 50% but within 75% of program 25% refund less cancellation charge
After 75% completed (if paid in full, no cancellation charge is applicable) NO Refund

Completion percentages will be determined by the number of classroom sessions attended, the number of correspondence lesson quizzes returned (if applicable), or the number of correspondence lessons that should have been completed beginning on the date of initial payment, according to the "lessons per week" standard shown for the satisfactory standards progress described above.

For continuing education courses, after three days from enrollment students will not receive a refund but students will be given credit toward another course of the student's choosing. Credit can be used for up to one year from the date of enrollment. Books and materials provided for all courses and programs must be returned to Kaplan before any refund can be issued and are not separately refundable. However, if a student cancels and fails to return the course materials, the cost of these materials will be deducted from the total refund given to the student. The charge for books and materials will be based on the tuition fee charged for the equivalent self-study (correspondence) material. No refund is made for shipping or tax charges. Any materials which cannot be re-used will not be refunded. Retail books purchased from our bookstore that have not been opened or used may be returned for a full refund for up to 30 days from the date of purchase.

Postponement of a starting date, whether at the request of the school or the student, requires a written agreement signed by the student and the school. The agreement must set forth: (a) Whether the postponement is for the convenience of the school or the student, and (b) A deadline for the new start date, beyond which the start date will not be postponed. If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition and fees within 30 days of the deadline of the new start date set forth in the agreement, determined in accordance with the school's refund policy and all applicable laws and rules concerning the Private Occupational Education Act of 1981. Kaplan policies for granting credit for previous training, if applicable, shall not affect this refund policy. Any student who has a comment or complaint regarding Kaplan is invited to write or call the school director personally at our Denver location. Kaplan is Approved and Regulated by the Colorado Department of Higher Education, Private Occupational School Board (DPOS). Complaints or claims pursuant to Section 12-59-118, C.R.S. or Section 12-59-115(6)(a), C.R.S., may be filed in writing or online with DPOS within two years after the student discontinues training with Kaplan or at any time prior to the commencement of training. Other complaints may be filed in writing or online with DPOS within two years of the date the alleged injury and its cause were known or should have been known. All complaints must be in writing or filed online. No action regarding third party complaints is required, except as required by Section 12-59-115(6) (a), C.R.S. The Division of Private Occupational Schools is located at 1560 Broadway, Suite 1600, Denver, CO 80202. Their phone number is 303-866-2723 and their website is http://highered.colorado.gov/dpos. Each of the policies and programs above are described in our College Bulletin, which is provided to students upon enrollment.