Frequently Asked Questions

       How do I contact my school?

Customer Support - (727) 526-5338 or (800) 330-9411 or Contact us Online.

Questions About Course Material 
An instructor is available Monday thru Friday from 9:00am to 5:00pm. 

Technical Support or any other questions 
Our office staff is available from 8:00am to 10:00pm every day.

      How do I get assistance with the course content? How do I report a content error?

For assistance with course content, or to report any content errors, please contact your school.

Customer Support - (727) 526-5338 or (800) 330-9411 or Contact us Online.

      How do I create/edit my account?

From your school's REcampus homepage, click on the "Log In" button. Then complete the "Create an Account" section on the right, and click on the "Submit" button.

To edit your profile, simply log in and click on the "myAccount" button in the navigation menu on the left.

      I forgot my username and password information. How do I retrieve it?

To obtain your login information, please click here.

      Is my credit card transaction/sale secure?

Yes. Secure Socket Layer (SSL), with the highest level of encryption available, is used to encrypt all of your personal information, including credit card number, name, address, and social security number, so that this information cannot be read as it is transmitted online. For all pages through which personal information is transmitted, SSL is used.

      What are the system requirements? Can I take online courses from different computers?

Please refer to the system requirements to ensure the computer you are using is compatible. System requirements are available in the "Contact Us" section in the navigation menu on the left. You may take online courses from different computers if the computer you are using is compatible.

      Once I register for an online course, can I start it immediately?

Yes. The online enrollment process includes credit card verification. In less than a minute, you are approved to start your desired online course(s). You will receive an email confirmation for your records, and you may begin the course immediately following registration or at any time you choose.

      Must I complete the online course in one sitting, or can I log out and come back to it later?

Yes, you are able to log out of the online course and come back to it later if applicable in your jurisdiction. Please note that typically, you will need to complete online final exams (if applicable in your jurisdiction) in one sitting, however.

      What do I do when I am done with a course?

While still logged in to your course, please refer to the "Course Completion Instructions" for specific details. "Course Completion Instructions" are located on the right side of your course homepage.

      Does my enrollment expire after a certain period of time?

Yes, your online courses will expire according to your state regulatory agency. Most states allow for a 12-month enrollment; however, your state might have different regulations. Please refer to your enrollment confirmation email or contact your school to verify course availability and any other enrollment-related questions such as course extension.

      I ordered a physical product through the online bookstore. How do I track my shipment?

Customer Support - (727) 526-5338 or (800) 330-9411 or Contact us Online.

      What is the refund/return policy for textbooks and CD-ROMs?

Materials or texts returned for refund must be in new / suitable-for-sale condition and the current edition. Condition of the material is at the discretion of the school. No outdated materials will be eligible for refund. Please contact the school for details.