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Frequently Asked Questions

      
      When should I contact my school?
      

Please contact your school administrator if you have questions about the following items:

  • Course content
  • Certificates
  • Reporting to the state
  • Course expiration
  • Course extensions
  • Obtaining CE credit
  • Refund policy

The contact information for your school is located to the right on this page and in the "Contact Us" section in the navigation menu on the left.

      
      When should I contact REcampus?
      

Please contact REcampus with any technical issues you may have with your course. You can contact REcampus Technical Support at 888.213.5124 or by email at REtechsupport@dearborn.com. All emails will be answered within 24 hours, including nights and weekends.

      
      How do I get assistance with the course content? How do I report a content error?
      

For assistance with course content, or to report any content errors, please contact your school. Your school's contact information is found under the Contact Us section on the left hand menu.

      
      How do I create/edit my account?
      

From your school's REcampus homepage, click on the "Log In" button. Then complete the "Create an Account" section on the right, and click on the "Submit" button.

To edit your profile, simply log in and click on the "myAccount" button in the navigation menu on the left.

      
      I forgot my username and password information. How do I retrieve it?
      

To obtain your login information, please click here.

      
      Is my credit card transaction/sale secure?
      

Yes. Secure Socket Layer (SSL), with the highest level of encryption available, is used to encrypt all of your personal information, including credit card number, name, address, and social security number, so that this information cannot be read as it is transmitted online. For all pages through which personal information is transmitted, SSL is used.

      
      What are the system requirements? Can I take online courses from different computers?
      

Please refer to the system requirements to ensure the computer you are using is compatible. System requirements are available in the "Contact Us" section in the navigation menu on the left. You may take online courses from different computers if the computer you are using is compatible.

      
      Once I register for an online course, can I start it immediately?
      

      
      Must I complete the online course in one sitting, or can I log out and come back to it later?
      

Yes, you are able to log out of the online course and come back to it later if applicable in your jurisdiction. Please note that typically, you will need to complete online final exams (if applicable in your jurisdiction) in one sitting, however.

      
      What do I do when I am done with a course?
      

While still logged in to your course, please refer to the "Course Completion Instructions" for specific details. "Course Completion Instructions" are located on the right side of your course homepage.

      
      Does my enrollment expire after a certain period of time?
      

Yes, your online courses will expire according to your state regulatory agency. Most states allow for a 12-month enrollment; however, your state might have different regulations. Please refer to your enrollment confirmation email or contact your school to verify course availability and any other enrollment-related questions such as course extension.

      
      I ordered a physical product through the online bookstore. How do I track my shipment?
      

Please email customer support at realestate@dearborn.com if you have questions regarding order shipment. Customer support is available from 9 am to 6 pm ET.

      
      What is the refund/return policy for textbooks and CD-ROMs?
      

For refund/return policies, please refer to the "Terms and Conditions" policy.